Earning Points

·         1.   Registering: New user can earn 10 points by registering an account in Santuzza. After successfully registering, 10 points will be automatically credited in your account.

·         2.   Purchase: Customer can earn points from order. Points are calculated based on the order total which is after discount and excluding shipping fee.       Every US$10 can earn 1 point.

·         For example: Total US$10 - $19.99, earn 1 point;

·                    Total US$20 - $29.99, earn 2 points;

·                    Total US$30 - $39.99, earn 3 points, and so on

·         *Please log in your account before place order, otherwise points from order unable to add to your account.

 Spending Points

·         When customers check out an order, you can apply to use points for a better price. Below is the using rules:

·         1.   Customer need to login in your account, then you can use the point in your account when you place order;

·         2.   One point is equal to US$1;

·         3.   For every US$10 order amount (excluding shipping fee), can apply to use 1 point.

·         For example: US$10 - US$19.99, can use 1 point;

·                       US$20 - US$29.99, can use 2 points;

·                       US$30 - US$39.99, can use 3 points, and so on

·         4.   Customers can use less points than the available points in the order, when your points is not enough.

·         For example: Amount US$29, can use 1 or 2 points;

·                        Amount US$38, can use 1 or 2 or 3 points;

  FAQS:

·         1.   Can I earn points every time I log in?

·         No, each account will only earn registration points from first registration. 

·         2.   Can I use and earn points in same order?

·         Yes, after using points, you still can earn points on this order.

·         3.   I buy a US$51 pendant, I use a US$39-3 coupon and 5 points on this order, how many points can I earn from this order?

·         After coupon and using points, the order total is US$43 [$51 - $3 - $5 = $43], so you can earn 4 points from this order.

·         4.   I have several accounts in Santuzza, can I collect points from different accounts? 

·         No, you cannot collect points from different account. We suggest you to use a single account to make all your purchase. 

·         5.   How to check my points?

·         Log in your account → Click “My Reward Points”  then you can see the total points in your account.

·         6.   I cannot apply to use the point when I place order?

·         There are two situations if you cannot apply to use point:

·         a.  The points you apply are more that the total points in your account.

·         b.  You did not log in your account.

   If you have any other problem, please contact with us: san@santuzzajewelry.com